Although we strive for perfection with every cake we make, sometimes items come up that need to be addressed. If you have a serious problem/concern with your product please Carefully read & follow our returns/refund policy.
1. FAULTY PRODUCT/DAMAGES
If you receive a faulty or damaged cake, Please carefully photograph all damages & contact us the same day. Products that are faulty or damaged on exchange will be refunded/partially refunded at our discretion. We are not responsible for damages or faults caused by mishandled products or once the finished product is taken out of our care.
The product must be returned SAME DAY OR LATEST THE NEXT DAY. Please bring back all of it. Products with only small fractions remaining (for example, 5 or 6 pieces of a 20 slice cake) will not be considered for a refund. Do not throw any of the product away.
If both of the above criteria are met & RLS is found liable for the damages/fault the product will be considered for a refund. Only legitimate errors on our part will be considered for refund.
4. CHANGE OF MIND/DESIGN
RITA’S LIL SWEETIES cannot be held responsible if you simply change your mind, We allow 7 days prior to your cake order to cancel. Failure to do so within that time period will result in no refund being permitted.
Issues that will NOT be considered for refund include:
– If you give no, or only partial, design and decoration instructions during ordering then say you don’t like the design. If you give no instructions then our designers will choose their own design. You have 100% control of your design DURING ORDERING but if you don’t specify we will decorate it according to our designs. This will not be a valid reason for return/refund.
– If you dropped the product.
– If the product was improperly stored.
– Choosing a flavor that you don’t like.
– Choosing/changing a design that you don’t like without proper notice as set out in FAQS.
– Purchasing a larger cake then you needed.
5. EARLY PICK UPS
VERY IMPORTANT! CAKES PICKED UP EARLY, MEANING NOT BEING PICKED UP ON THE SAME DAY THAT THEY WILL BE EATEN, WILL NOT BE CONSIDERED FOR REFUND, NO MATTER WHAT THE PROBLEM. THERE ARE TOO MANY STORAGE VARIABLES THAT CAN GO WRONG THAT WE CANNOT BE HELD RESPONSIBLE FOR.
DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS IF A COMPLAINT IS NOT FILED IMMEDIATELY AND THE PRODUCT NOT RETURNED THE SAME DAY OR LATEST THE NEXT DAY THE ITEM WILL NOT BE CONSIDERED FOR RETURN/REFUND.
6. ONLINE STORE ORDERS
Online store orders are final at time of purchase. We cannot make changes to orders once processed. Please allow the same time period as the lead time for that product to cancel with a full refund.